Store Policies

Refund Policy

Refunds will be given if the following conditions are met. 

Books may be returned within 7 business days of the start of classes for Fall/Spring or the first 5 business days of classes during Summer.

A cash register receipt must be presented.

New books must be in new condition.  Any marks require the store to refund them as used.

Packaged materials (including computer disks or CD’s) MUST NOT be opened.

OPEN CODES ARE NOT AVAILABLE FOR REFUND. Reference, Bar Charts and Trade Books, Computer accessories, electronics, food/beverages are not returnable.

Merchandise that is unopened is returnable within 3 business days of purchase with receipt.

Clothing Merchandise is returnable within 10 business days if the tags are still on the clothing and the clothing is in new condition.

If you have a complaint about the instructor not utilizing the textbook in your class, inform the departmental chair of your situation.

Prepaid orders are NON-Refundable and MUST BE PICKED UP during the semester they were paid for, otherwise the book will be donated.

Bookstore Charging Guidelines

Registered students of Missouri State University – West Plains are allowed to charge course textbooks/digital materials and required course related items at Drago College Store for two weeks prior to the first day of classes until the Friday following the second week of classes.  Courses beginning in the second eight week session can charge materials for two weeks prior to the first day of the session until the Friday of the first week of class only for students who have not yet had financial aid disbursed.  Charges are not to exceed $1000 in a semester unless verified that the required course materials exceed that amount. 

Registered students who have already been awarded financial aid are allowed to charge additional items beyond required course related items.  The financial aid process must have already been completed and funds verified by university staff. 

Participation in some aid related programs, specifically those that approve the charging of supplies in addition to required course materials, must be confirmed before charging is allowed.  Charges are not to exceed $1000 in a semester unless verified that the required course materials exceed that amount. 

Bookstore charges are included with My Payment Plan amounts.  More information about My Payment Plan can be found at https://wp.missouristate.edu/BusinessOffice/EnrollmentAgreement.htm#Deferred

Chancellor Approved 9/13/2022